Effective Date: 23 August 2025

 

At KoolKeg, we are committed to protecting your privacy and ensuring that your personal information is handled with care and transparency. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

 

1. Information We Collect

We may collect and process the following types of personal information:

     •           Contact Information: Name, email address, phone number, delivery address

     •           Purchase Data: Order history, payment details (processed via secure third parties)

     •           Device & Browsing Data: IP address, device info, cookies, site usage

     •           Marketing Preferences: Opt-ins for newsletters, promotions, and campaigns

 

2. How We Use Your Information

We use your information to:

     •           Fulfill your orders and manage deliveries

     •           Provide customer service and respond to queries

     •           Send promotional content (only with your consent)

     •           Improve our website and shopping experience

     •           Comply with legal obligations under South African law

 

3. Sharing Your Information

We do not sell your personal information. However, we may share it with:

     •           Trusted service providers (e.g., courier companies, payment gateways)

     •           Marketing and analytics platforms (only if you’ve opted in)

     •           Legal authorities if required by law

 

All third parties are required to comply with POPIA and maintain the confidentiality of your information.

 

 

4. How We Protect Your Data

We use industry-standard security tools and practices to safeguard your information, including:

     •           Secure socket layer (SSL) encryption

     •           Firewalls and secure hosting environments

     •           Role-based access controls

 

5. Cookies and Tracking

Our site uses cookies to improve user experience, understand traffic, and tailor content. You can manage cookie preferences via your browser settings.

 

6. Your Rights Under POPIA

You have the right to:

     •           Access the personal information we hold about you

     •           Correct or update your details

     •           Request deletion or restriction of your information

     •           Withdraw consent for marketing at any time

 

To exercise your rights, email us at privacy@koolkeg.co.za

 

7. Retention of Data

We only retain your personal data for as long as necessary to fulfill the purposes it was collected for—including satisfying legal, accounting, or reporting requirements.

 

8. International Data Transfers

Your data may be stored on servers located outside South Africa. We ensure any cross-border data transfers comply with applicable privacy safeguards and regulations.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and, if significant, communicated via email or website notice.

 

10. Contact Us

Have questions about this Privacy Policy?

Email: info@koolkeg.co.za

Springwater Farm (Pty) Ltd | South Africa