At KoolKeg, we know you can’t wait to get the party started — so we do our best to get your order to you as quickly as possible.
 
 
Processing Time
 

• Orders are processed within 2–3 business days after payment is received.

• You’ll receive a confirmation email once your order has been shipped.

 
 
Delivery Timeframes
 

• Main urban areas (South Africa): 5-7 business days.

• Outlying / rural areas may be longer

• Delivery times may vary during peak seasons, holidays, or due to courier delays beyond our control.

 
 
Shipping Costs
 

• Shipping fees are calculated at checkout based on your location and order size.

• We occasionally run free shipping promotions — keep an eye on our socials and newsletter for updates!

 
 
Delivery Details
 

• Please provide a physical address (not a P.O. Box) for delivery.

• If no one is available to receive the order, the courier may attempt redelivery or contact you to arrange collection.

 
 
International Shipping
 

• Currently, we only ship within South Africa. If you’re outside SA and would like to get your hands on a KoolKeg, please reach out to us at [info@koolkeg.co.za] and we’ll see what we can do.

 
 
Questions
 
If you have any issues with your delivery, our team is here to help. Contact us at [info@koolkeg.co.za] with your order number, and we’ll sort it out as quickly as possible.